eSIM activation

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Order

📌Amazon Order number: Account & Lists → Your Orders → Order Details

📌3digit-7digit-7digit

Be sure to enter [-].

📌Other platform order number, please fill in completely

Package

📌If you have purchased different packages for the same order number, please submit them one by one.

SIM Quantity

E-mail

📌Reservation information will be sent via email

E-mail

IMEI of the phone

If you have two IMEI in your phone, it is recommended to prioritize the entry of IMEI 2 (unoccupied)

📌iPhone：Settings→General→About

📌Android：Settings→About Phone→Status（The method varies slightly depending on the phone model）

📌 By long-pressing on the numbers, you can easily copy and paste them in your device

Please delete the spaces

will not work if the IMEI number is different from the actual phone used

EID of the phone

📌iPhone：Settings→General→About

📌Android：Settings→About Phone→Status（The method varies slightly depending on the phone model）

📌 By long-pressing on the numbers, you can easily copy and paste them in your device

Arrival date at the Destination

Activation Date (US Time)

For same-day bookings, activation may be delayed. Please contact customer support for urgent activation.

📌It is recommended to delete this eSIM promptly after your trip to avoid it continuously occupying space on your phone.

📌Please note the time difference between your home country and the US

Please note: Reservations should be made one day in advance

📌Advance Reservations

The service will be available at 【11:00 a.m. NY time】. Customers who wish to use the service before this time should set the activation date to the previous day.

📌If you have not booked a reservation in advance and have arrived at your destination, please contact customer support!

Only one T-Mobile eSIM package can be activated on the same device during the same time period. Please do not fill in the same activation date twice for the same phone

Please be sure to read!

check if the phone supports eSIM

Please be sure to check if your phone supports eSIM on the purchase page or in the instructions of the related Q&A.

eSIM Installation

Installation can be done by scanning the QR code in the email prior to flight departure (📌we recommend downloading and printing it out in advance). Installation can also be done by manually entering 【SM-DP+Address】and 【Activation Code】.

Please keep connected to the network during the installation, do not turn on Airplane Mode, and do not exit the installation process!

eSIM activation validity period

Please pay attention to the expiration date of your purchased eSIM plan.

Most eSIM QR valid for 30days.Take a QR code with a 30-day expiration date as an example, If you plan to travel in more than 30 days, please make this reservation closer to your travel date.

After 30 days from issuance, the QR code will become unscannable and a fee of 【$2】 will be charged for reissue.

Please do not delete or change devices during the eSIM validity period.

Please do not delete the eSIM before the package period ends; if you do, you may not be able to reinstall it. Once the eSIM has been scanned and installed, it cannot be installed on another phone, so please avoid changing phones.

No refunds or returns after activation

As a general rule, eSIM packages are non-refundable and non-returnable once installation and activation are complete. If you encounter any issues, please contact us immediately. Please note that if the problem arises after you have returned to your home country, it will be difficult for us to verify the situation, making refunds or returns challenging.

Check if your phone is compatible with T-Mobile eSIM?

T-Mobile has some restrictions on cell phone bands, please check if your cell phone supports B2 & B4 bands, and you can enter your cell phone's IMEI at 【this link】 to check if it supports T-Mobile network.

You can only install the eSIM after it is activated as per the activation date.

You cannot set up the eSIM with just a reservation; it can only be done after activation. Customers who wish to set up the eSIM in Japan must set the activation date prior to their travel date.

eSIM Installation

After activation, T-Mobile will push the eSIM information to your phone.

Follow the prompts to install it, or you can also install it by scanning the code. Please stay connected during the installation, do not enable flight mode, and do not exit the process midway.

previously used T-Mobile eSIM

Please delete the previously used T-Mobile eSIM from your phone's settings at least one day before the activation date. (Otherwise, the new line will not be activated, as two T-Mobile eSIMs cannot exist on the same device simultaneously.)

Please do not delete or change devices during the eSIM validity period.

Please do not delete the eSIM before the end of the package period; if you do, T-Mobile will charge a recovery fee of【 $3】. The T-Mobile eSIM is bound to the device, so please do not install it on other devices.

No refunds or returns after activation

I have reviewed the above notes. And I also know that I can get tech support via WhatsApp below in case of after sales issues.

Please check your information
and click "Submit".

Tips：

1. Please check the information you have entered and click "Cancel" if you need to change it.

2. After checking, please click "Submit", the QR code of eSIM will be sent to your email within 3 minutes.

3. Please feel free to contact us via WhatsApp if you need any help.

Submitted successfully

The eSIM email is being sent.

Congratulations!

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Tips：

1. The eSIM email is being sent. The QR code of eSIM will be sent to your email within 3 minutes. Please wait.

2. Email is the channel to receive the activation notification. You should receive an email from our system automatically after completing the registration. (The notification email may be in your spam folder.)

3. Please feel free to contact us via WhatsApp if you need any help.

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